Refund and Returns Policy

Overview

At PEDALTON SDN. BHD., we are committed to delivering quality bicycles and related parts and accessories that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a flexible return and cancellation policy to ensure your peace of mind.

Return & Refund Policy (Within 30 Days)

We accept returns and refund requests within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

• Items must be unused, in their original packaging, and in resellable condition.

• A valid proof of purchase (receipt or order confirmation) must be provided.

• Return requests must be submitted via email to pedalton1@outlook.com within the 30-day period.

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days using the original method of payment.

Cancellation Policy (Within 12 Hours)

Orders may be cancelled within 12 hours of placement, provided they have not been processed or shipped.

To cancel an order, please contact our support team immediately via email at pedalton1@outlook.com with your order number and reason for cancellation.

If the order has already been processed or shipped, we will not be able to cancel it, and you will need to initiate a return instead.

Exceptions

• Return shipping costs are not covered by us.

• We do not accept returns for items that have been used, damaged after delivery, or are not in their original condition.

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Contact Us

If you have any questions about our return, refund, or cancellation policy, please don’t hesitate to contact us:

Company Name: PEDALTON SDN. BHD.
Registration No.: 202501024773 (1626186-P)
Email: pedalton1@outlook.com
Phone: 011-1315 0751
Address: 8-1-4A, D Orient Mall, Gat Lebuh Macallum, 10300 Georgetown, Pulau Pinang